Feature
Observed time to leave initial state on Utility Connect
The Utility Connect overview now shows how long it takes us to observe an application leave New, labelled as a polling proxy rather than a contact SLA.
Read more →Changelog
Product Updates & Releases
Feature
Dedicated inbox for Utility Connect inbound interest
Mark one of your inboxes as your Utility Connect intake inbox. Conversations there can be referred to Utility Connect sales with the inbound source channel.
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Feature
Refer many contacts to Utility Connect at once
Select contacts on any list, confirm once, and refer the whole batch to Utility Connect's concierge team — with an upfront eligibility check and a per-batch result summary.
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Feature
Referral status on the contact record
Contacts referred to Utility Connect now show a Concierge status badge in the contact panel, and every referral event — enrollment, delivery, and each status change — is written to the activity timeline.
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Bug Fix
Contact Update and Pond Rotation Fixes
Pond rotations now respect their schedule and stay within your team, and repeated contact updates no longer produce duplicate notifications.
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Feature
Utility Connect attribution dashboard
The Utility Connect tab's Overview now shows your referral funnel, source breakdown, agent leaderboard, and recent referrals, with clear data-freshness labelling.
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Feature
Utility Connect tab with account opt-in
Account owners and admins get a new Utility Connect tab in the sidebar to turn on the Concierge Service for their whole account, with enterprise-wide rollout and revenue-routing options.
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Bug Fix
Clear errors when a photo can't be sent
Attaching a photo to a text used to fail with a generic "Internal Server Error" when the upload didn't complete. You now get a specific message, and the message is never left half-sent.
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Bug Fix
Email alerts for new inbound emails are sending again
The "new email received" notification email stopped being sent in late June. It is delivering again — in-app and text alerts for the same event were never affected.
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Bug Fix
Rollout sync now imports large backlogs completely
Accounts with very large Rollout backlogs no longer stall partway through the initial import — the sync now completes and resumes from where it left off.
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